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UNIVERSAL ORLANDO RESORT
CONTACT INFORMATION |
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Universal Orlando®
Resort:
1000 Universal Studios
Plaza
Orlando, Florida 32819-7610 |
Universal Orlando
Human Resources Lobby:
1000
Universal Studios Plaza Orlando, FL 32819
Phone:
407-363-8080 or |
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General
Information: (800) 447-0665, (888) 837-2273, (407) 363-8000
* Vacation Information: (800) 711-0080, International
Guests (407) 224-7000
* Hearing Impaired TDD: (407)
224-4414
* Merchandise: (407) 363-8320
* Universal
Studios Florida® Guest Services: (407) 224-4233
* Islands
of Adventure® Guest Services: (407) 224-4233
* Universal
Studios Florida® Lost & Found: (407) 224-4244
*
Islands of Adventure® Lost & Found: (407) 224-4245
*
Event Hotline: (407) 224-5500
* Ticket Prices: (407)
363-8000 or (800) 447-0665
* Annual Passholder Services:
(800) 564-5764 |
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Portofino
Bay Hotel:
5601 Universal Blvd
Orlando, FL
32819
Phone: 407-503-1000
Fax:
407-503-1010 |
Hard Rock
Hotel:
5800 Universal Blvd.
Orlando, FL 32819
Phone: 407-503-7625
Fax:
407-503-7655 |
Royal
Pacific Resort:
6300
Hollywood Way
Orlando, FL 32819
Phone:
407-503-3000
Fax: 407-503-3010 |
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Email Address: mailto:677676guestservices@UniversalOrlando.com
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DIRECTIONS TO UNIVERSAL
ORLANDO RESORT |
From the Orlando
International Airport (MCO) or the Cocoa Beach
Area:
Take 528 West (the Bee-Line Expressway*) toward
Tampa and area attractions. Watch for signs to Interstate 4
East (to Orlando). From Interstate 4 East, take Exit #75A
(30A) Universal Blvd. Take a left onto Universal Blvd. and
follow the signs to Universal Orlando. |
Traveling East
on I-4 (from the Tampa area):
Exit I-4 at Exit
#75A (30A) Universal Blvd. Take a left onto Universal Blvd.
and follow the signs to Universal Orlando. |
Traveling West
on I-4 (from the Daytona/Jacksonville area):
Exit I-4 at Exit #74B (29B). Take a right on
Hollywood Way and follow the signs to Universal Orlando.
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Traveling North
on the Florida Turnpike* (from the Miami/Ft. Lauderdale
area):
Take Exit #259 (the second of the
Orlando exits) and follow the signs to the I-4 Tampa exit.
Exit I-4 at Exit #74B (29B). Take a right on Hollywood Way and
follow the signs to Universal Orlando. |
Traveling South
on the Florida Turnpike (from the Wildwood/Ocala area):
Take Exit #259 and follow the signs to the I-4
Tampa exit. Exit I-4 at Exit #74B (29B). Take a right on
Hollywood Way and follow the signs to Universal Orlando.
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Traveling from
the Walt Disney World Resort® area:
Exit I-4 at
Exit #75A (30A) Universal Blvd. Take a left onto Universal
Blvd. and follow the signs to Universal Orlando. |
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Parking -
Drop-Off/Pick-Up |
Garage
Parking:
Universal Orlando's state-of-the-art
enclosed parking garage is complete with protection from the
elements, a 200-camera security system, moving sidewalks,
escalators and elevators, on-site wheelchair rental and an
on-site kennel. Vehicles can leave the garage and return the
same day by stopping at the toll plaza upon re-entry and
presenting their parking ticket. |
Parking
Fees:
* Cars, vans and motorcycles:
$8.00*
* RVs and trailers: $10.00*
* 2 Park Preferred
Annual Passholders recieve free complimentary
parking
*Prices are subject to change without
notice |
Valet
Parking:
Valet parking is available for cars and
vans at a charge of $16.00*. Follow the signs to valet
parking.
*Prices are subject to change without
notice |
Preferred
Parking:
Preferred Parking
allows you to get closer to the park in the parking deck.
Closer me on the same level with the moving side walks, not up
stairs or down stairs. For $11 or $3 for Annual Passholders
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Car
Assistance:
If you should experience car
problems while visiting, battery jumps are provided as a
courtesy to our guests. If further assistance is needed, raise
your hood if possible, and report your vehicle's location to
any parking attendant for assistance. There are also call
boxes located throughout the parking garage which can be used
to contact Security. |
Passenger
Drop-Off/Pick-Up:
Guests can be dropped off and
picked up at the Transportation Center located beneath the
Rotunda of the Parking Structure. Just follow the signs to the
Bus Parking and Guest Drop-Off Area upon entering Universal
Orlando from any entrance. |
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PARK RENTAL
SERVICES |
Stroller and
Wheelchair Rentals:
Guests can
rent strollers, wheelchairs and Electric Convenience Vehicles
upon entrance to both parks and to the left side of each
park's entrance. Manual wheelchairs are also available at the
Rotunda area of the parking structure. ECV Rentals are on a
first-come, first-served basis. We suggest you place a request
at least 1 day prior to your arrival in advance through Guest
Services as a limited number of ECV's are available at each
park, each day. Manual wheelchairs are also available at the
Rotunda area of the parking structure.
The rental fees are:
Single
Strollers: $10.00* per day tax inclusive
Double Strollers:
$16.00* per day tax inclusive
Wheelchairs: $10.00* per
day tax inclusive (+ $50.00 deposit & signed rental
contract required)
Electronic Convenience Vehicles: $40.00*
per day tax inclusive (+ $50.00 deposit & signed rental
contract required)
*Prices subject to change
without notice. |
Lockers:
Lockers are
available within each of the parks for guest rental at a
nominal fee of $7.00* with family size lockers available at
Universal Studios Florida for $10.00*. Guests have unlimited
access to these lockers all day.
Additionally, at Universal's Islands
of Adventure®, lockers are available at the entrance of the
following attractions: Incredible Hulk Coaster®, Dueling
Dragons®, Jurassic Park River Adventure®. There is a nominal
fee of $2.00 per hour with a $14.00 per day maximum. The
lockers at the Incredible Hulk Coaster® and the Dueling
Dragons® are free for at least the first 45 minutes (time may
vary - check with the individual attractions for specific
length of time).
*Prices subject to change without
notice. |
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Park
Services |
First
Aid
At Universal Studios Florida, a
First Aid Station is located at Family Services, located in
between the Wachovia Bank and the Studio Audience Center. The
main Health Services station is located on Canal Street
between the New York Street Set and the San Francisco Street
Set, right across from Beetlejuice’s Graveyard Revue™.
At Islands of Adventure, First Aid is located inside
the Guest Services Lobby, just to the right of the main
entrance turnstiles. The main Health Services station is in
Sinbad's Village within The Lost Continent®. Look for the Red
Cross across from Oasis Coolers. |
Kennel
Boarding
Guests can board their
pets for the day (no overnight boarding) at the Studio Kennel.
Located in the parking structure, boarding costs $10.00* per
pet per day and will close 2 hours after the last park closes
(subject to change without notice). There is a phone outside
the kennel to contact security to assist in picking up a pet
after the kennel has closed.
*Prices subject to change without
notice.
Guests must provide food and return
periodically to walk their pet(s). Upon arrival to the parking
garage, ask the toll-plaza attendant for directions to the
Studio Kennel. |
Postal
Services
Guests may purchase U.S. postage stamps
(from a machine) and deposit mail for the U.S. Postal Service
in the locker area near the exit restrooms at Universal
Studios Florida. At Universal's Islands of Adventure® a stamp
machine can be found in the Trading Company Gift Shop.
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Restrooms
Restroom facilities are
located throughout each of the theme parks and Universal
CityWalk®. All restrooms have wheelchair- accessible
facilities. Universal Orlando provides diaper-changing areas
in both the men's and women's restrooms in the theme parks. A
companion restroom is available at Family Services at
Universal Studios Florida, located to the left of the Wachovia
Bank. At Universal's Islands of Adventure®, a companion
restroom is available at both First Aid locations.
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Telephones
Telephones are
conveniently located throughout the theme parks near the
restrooms and next to the main entrance and exit turnstiles.
At Universal CityWalk, you can find telephones next to the
Guest Services Window and near the main public restrooms.
For our guests with hearing impairments,
Telecommunication Devices for the Deaf (TDDs) are located at
the Guest Services Office and Health Services. Pay telephones
with amplification devices are located throughout each of the
parks and Universal CityWalk. |
New Smoking
Policy
In response to Amendment 6, passed by the
state of Florida in the 2002 election, all restaurants and
bars that serve food are now smoke free areas. Universal
Orlando strives to ensure park common areas are smoke-free.
Smoking is permitted only in designated areas. |
Security
Procedures
For your safety we have increased
security procedures and ask for your understanding and
cooperation.
- Coolers are not permitted in
the Parks.
- No outside food or drinks may be
brought in.
- All bags, backpacks or packages
will be inspected prior to entering our Parks.
- We recommend you leave unnecessary
articles in your car and secure valuables in your trunk.
- The following items are not
permitted: any type of weapon, alcoholic beverages,
illegal drugs, large duffle bags, folding chairs and large
umbrella.
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Family
Services
Universal Orlando wants to make your
family vacation as comfortable and convenient as possible, so
we offer these special services for families with small
children or other members of the party with essential needs.
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Child/Baby Swap
Areas
These areas are available at each
attraction at each park so parents may take turns watching
their child while the other rides. This makes it possible for
every guest to enjoy our rides. For further information or
instructions, please ask a ride attendant. |
Lost
Children
Report missing children to the Guest
Services Office or contact any attendant for immediate
assistance. We will do everything possible to help you find
your lost child as quickly as possible. |
Nursing
Facilities/Companion Restrooms
Nursing
facilities and a companion restroom are available at Family
Services, located to the left of the Wachovia Bank in
Universal Studios Florida and at First Aid in Universal's
Islands of Adventure®. Diaper-changing facilities are
available at all restrooms. |
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HEIGHT
REQUIREMENTS AND WARNINGS |
| At each Universal Orlando attraction
location, signs post specific height requirements and warnings
for certain medical conditions. Children under 48" (1.22
meters) must be accompanied by an adult at all times. All
shows accommodate guests with disabilities. The outdoor-stage
shows have reserved areas clearly marked by signs displaying
the International Symbol of Accessibility. For more
information, please Click here for our online
Guide for Guests with Disabilities.
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Islands of
Adventure |
Universal
Studios |
• The Amazing Adventures of Spider-Man:
40" Tall (1.02 meters)
• Doctor Doom’s Fearfall:
52" Tall (1.32
meters)
• Incredible Hulk
Coaster: 54" Tall
• Dudley Do-Right’s Ripsaw Falls:
44" Tall
• Popeye and Bluto’s Bilge-Rat Barges:
42" Tall
• Jurassic Park River Adventure: 42"
Tall
• Pteranadon Flyers: 36" to 56" Tall
•
Dueling Dragons: 54" Tall
• Flying Unicorn: 36"
Tall |
• Jimmy Neutron's Nicktoon Blast:
40" Tall (1.02 meters)
• Woody Woodpeckers Nuthouse
Coaster: 36" Tall
• Back To the Future The Ride:
40" Tall (1.02 meters)
• Men In Black: Alien Attack:
42" Tall
• Revenge of The Mummy: 48" Tall
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EXPECTING
MOTHERS |
| Due to the nature of the attractions,
expectant mothers are requested to avoid riding Back To the
Future The Ride, Earthquake– The Big One, Jaws and use the
stationary seating in Terminator 2:3-D Battle Across Time,
Revenge of the Mummy at Universal Studios. You should avoid
riding the following rides at Islands of Adventure The
Incredible Hulk Coaster, Spider-Man, Doctor Doom's Fearfall,
Dueling Dragons, Jurassic Park River Adventure, Dudley
Do-Right's Ripsaw Falls, Cat In The Hat, Storm Force
Accelatron, Flying Unicorn or Popeye and Bluto's Bilge-Rat
Barges. Universal provides comfortable areas where you may
wait for your party. |
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RIDE
WARNINGS |
Many of the above attractions listed
will all have this same warning layout on the sign out front.
So you might want to read it before thinking about going on
it.
This is a highly aggressive ride. Persons with the
following medical conditions should not
ride:
• Dizziness
•
Seizures
•
Back Disorder
•
Claustrophobia
•
Eye Conditions
•
Motion Sickness
•
Pregnancy
•
Heart Disorders
•
Neck
Disorders
This ride employs safety
restrictions that may restrict certain people from riding due
to their body shape or size. |
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ALL UNIVERSAL ORLANDO
ATTRACTIONS WILL HAVE THESE WARNINGS |
TO AVOID SERIOUS
INJURY:
• Remain Seated at All
Times
•
Lap-Sitting is no Permitted
• Keep Hand
& Arms inside the Vehicle at All Times, Supervise
Children.
• NO!
Photography or Video Taping
• Secure all loose items, including cameras and video
equipment.
Failure to
follow posted guidelines may result in serious injury or
expulsion from the park. |
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UNIVERSAL'S
EXPRESS & EXPRESS PLUS SYSTEM |
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UNIVERSAL EXPRESS - bypass
the regular lines and enjoy No Line, No Wait access to the
attractions at both Universal Studios and Islands of Adventure
theme parks. There's no additional charge!
• Select your ride
times
• 15 minute max wait time
• Consult park guide
for express locations
• 1 express pass per person
Universal Express passes available
during regular park hours up until 1 hour before closing time
or when Universal Express passes are no longer available. You
can receive an additional Universal Express pass when your
pass has been used, expired or has been 2 hours since time of
issue. |
| UNIVERSAL EXPRESS PLUS! -
Universal Express is FREE. However, purchase a Universal
Express PLUS pass and enjoy express access to each attraction
all with a single pass! No pre-determined ride times. No need
to pick up additional passes for each attraction. Limit one
time only per attraction using the Universal Express
queue. Price $25, $20 in
advance, and $10, non-peak season. |
| Islands of
Adventure |
Universal
Studios |
• The Amazing Adventures of
Spider-Man
• Doctor Doom’s Fearfall
• Incredible Hulk
Coaster
• Storm Force Accelatron
• Dudley Do-Right’s
Ripsaw Falls
• Popeye and Bluto’s Bilge-Rat Barges
•
Jurassic Park River Adventure
• Triceratops Discovery
Trail
• Dueling Dragons
• The Eighth Voyage of
Sindbad
• Flying Unicorn
• Poseidon’s Fury
•
Caro-Seuss-el
• The Cat in the Hat
• One Fish, Two Fish,
Red Fish, Blue Fish |
• Shrek's 4-D Adventure
• Jimmy
Neutron's Nicktoon Blast
• Universal Horror Make-Up Show
• Terminator 2: 3-D Battle Across Time
• Twister...
Ride It Out
• Animal Planet "Live"
• A Day In The Park
With Barney
• E.T. Adventure
• Beetlejuice's Graveyard
Revue
• Earthquake...The Big One
• JAWS
• Men In
Black: Alien Attack
• Back To The
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